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FAQ
Frequently asked questions about SAU features
I'm curious about
Questions about account and profile
How to create an account in SAU?
I've received an invitation. What's next?
How to log in to SAU?
I don't remember my password. How can I get it or change it?
Where can I change the name of my account, e-mail, or set a photo?
How can I change my account password?
What is the timezone in my Profile?
How can I change the language of the interface?
Why do I need to set up "The first weekday"?
What is "Productivity"?
What kind of SAU notifications are there?
Tell me about emails from SAU
Tell me about push-notifications
What is inside JSON exported text?
How can I log SAU out?
What to do to get started?
Show me what can I do in SAU.
What do all widgets on my main page mean?
What is shown on the sidebar?
What is "template"? How to create a project from template?†
About projects
How can I create a project?
Where can I find a created project?
Project card description.
How can I change my project data?
What does "Team" in the project mean?
How can I add users to my project team?
How can I invite someone to my project team?
What's the difference between private and team projects?
Why do I need to archive my project?
How can I extract my project from the archive?
Where can I find all archive projects?
How can I delete my project?
How can I restore my project?
Where can I find all my deleted projects? Where is a bin?
How can I get a link to the project card?
How can I hide my project from everyone?
I want to leave the project. How can I do this?
I'm the owner of the project. I want to leave my project. How can I give it to another user?
About tasks
How can I create a task?
How can I create several tasks in one click?
Why do I see my new task only in the project, not on my dashboard?
How can I see my task on my dashboard?
What kind of attributes does a task have?
How can I change my task data? Eg Name.
How can I set a due date for the task?
How can I set an assignee for the task?
How can I set my task as done?
Who is an Author in the task? Who is an Assignee in the task?
What does "status" in the task mean?
How can I change the project for my task?
How can I attach a file or link to my task?
What does "cover" mean? What will I get, if I choose a cover?
How can I delete attachment?
What is the "Checklist"? What can I do with the task's checklist?
How can I move a task to another date?
Why are some tasks red, others gray, and still others green?
How can I get a link to the task card?
I accidentally marked a task as completed. Where can I find my task? Can I mark it incomplete?
What is the order of my tasks? How can I change it?
Where can I put the detailed information about my task?
How can I delete a task?
About task statuses (board columns)
What is a board column? What can it be?
How can I create a new column in my Board?
How can I place my column in the correct place on a Board?
Is it impossible to delete a column?
How can I change the order of the columns on my Board?
I cannot find all my Board columns. Where are they?
Questions about Views
What is the "Table" view?
What is the "Calendar" view?
What is the "Board" view?
What is the "Tracker" view?
What is the "Chat" view?
What is the "Library" view?
What is the "Dashboard" view?
What is the "Todo List" view?
How can I change a default view of my project?
Can I filter tasks in the project view?
Is there a task search in project views?
How can I order tasks by date or by the assigned person?
What does the color of the task circle mean?
I see small charts for every project on the sidebar. What do they mean?
I see small numbers for every project on the sidebar. What do they mean?
What does the "Done today" number on the main page mean?
What does the "My week in tasks" number on the main page mean?
What does the "Active tasks" number on the main page mean?
What does the "My Team" widget on the main page mean?
What tasks do I see in the widget "My today tasks"?
What tasks do I see in the widget "My overdue tasks"?
How can I change my productivity mode?
What is the logic of productivity chat?
Premium
How can I get ALL my SAU data?
How can I send all tasks of one project to print?
Can I export my project tasks to Microsoft Excel?
Is there any way to import my projects and tasks to SAU?
What is SAU Premium?
Pro Premium. Description. Features.
Business Premium. Description. Features.
How can I upgrade my free account to pro premium?
How can I upgrade my free account to a business premium?
How can I upgrade my pro premium account to business?
How can I manage users with subscriptions to my business premium?
Is it possible to change one user to another inside a business premium subscription?
If I exclude user account from business premium subscription, what will happen with user data?
How can I downgrade my account to free and save all my data?
Payment
Payment options.
Where can I find my receipts?
Cancel options
How can I change the billing period (f.e., from yearly to monthly)?
Troubleshooting
System requirements.
Data limits (free and premium accounts).
How can I assign more than one user on the task?
How can I delete my account and all my data?
Mail notification troubleshooting.
Message notifications troubleshooting.
How can I sync all my data on all devices?
Questions about SAU and GDPR.
Questions about SAU and PDPA.
Questions about SAU and 152-FZ.
Web SAU browser error troubleshooting.
I have two accounts and I want to merge them. How can I do this?
I have the SAU account, how can I split my projects into several accounts?
